Howdy, I’m Kristen. I’m a London-based, USA-bred mixed methods UX Researcher.

I am a creative problem solver with a passion for talking to strangers great people.

I have five years of experience conducting qualitative/quantitative user research, digital strategy, and business development. Previously, I worked in as a UX Researcher in Big 4 consulting helping clients across many industries ensure their end-users are the real winners.

As a newly minted MA Graduate in User Experience Design from University of the Arts London, I’m looking to work for a product-centric company where high-quality experiences reign supreme.

Projects

I worked with Global Fortune 500 brands and smaller businesses across consumer goods, telecommunications, education, financial services, hospitality, and more.

FOOD & BEVERAGE COMPANY

B2B eCommerce for
Small Business Owners

FINANCIAL INSTITUTION

Empowering Students through their Loan Journey

CARE HOME

Promoting Friendship among Dementia Patients with Serious Games

Working with cross-functional teams on a multitude of projects has given me the ability to apply the right skills and techniques at the right times.

UX Research

  • Usability Testing & A/B Testing

  • Persona & Journey Mapping

  • Tree Testing & Card Sorting

  • Surveying (Qualtrics, Google) 

  • Heuristics

  • User/Stakeholder Interviewing

Digital Strategy

  • Content Strategy

  • Personalization

  • Measurement Strategy

  • Content Authoring

Business Strategy

  • Project Management

  • Competitive & Market Analysis

  • Business & Feature Requirements Definition & Prioritization

  • SAFe Agilist Certified

Technology

  • Adobe Illustrator

  • Google Analytics

  • Power BI

  • Adobe Experience Manager

  • Salesforce Lightning

Languages

  • English (Native)

  • Mandarin Chinese (Limited working proficiency)

  • French (Intermediate working proficiency)